
The main red flags with moving companies in Brisbane are quotes that ignore your move details. Watch for prices far below others. Avoid companies with nothing in writing. Be cautious of big upfront payments. Look out for vague insurance answers. Be wary of reviews that do not add up. Check each one before you pay anything.
Queensland's Office of Fair Trading has taken Brisbane removalists to court in cases from 2023 and 2024. Below is what went wrong in those cases and how to spot the same problems before moving day.
If a company quoted without asking about your inventory, stairs, lifts or parking, the number is a guess, and guesses change on the day. An online estimate is a fair starting point, as long as the final quote is confirmed in writing once they know your access. For bigger moves, a video walkthrough or an in-person look is a good sign. It shows the company wants to see what it is moving.
A very low rate usually has something missing: a smaller crew, a long minimum, travel time, or add-ons priced later. Ask for the total estimate, and compare it against our guide to Brisbane removalist costs. More on this under the common scams below.
NSW Fair Trading advises asking for a written, itemised quote where the removalist can account for every charge. Put the truck size, crew size, equipment (like a tailgate lift) and any packing or backloading on it. In the 2023 case, customers who'd been promised specific trucks and a tailgate lift didn't get them, and some belongings were left behind. The 2024 case involved advertised packing and backloading services that weren't provided, and missed delivery times. Read the contract's fine print too, because some say delivery dates aren't guaranteed.
Queensland Fair Trading says upfront payments can be risky and suggests finding a removalist who doesn't ask for one. If you do pay something, pay by card and keep the receipt, because a card payment leaves a record. Pressure about payment is covered in the next section.
See "Does a removalist have to insure your belongings?" below. It's the one that costs people the most.
Look the ABN up on ABN Lookup and check the registered name matches your quote. Then check there's a real address and a phone number that gets answered.
Check more than one site. The ACCC says reviews on a business’s own website are less credible. It also says very high ratings need caution. A sudden spike of reviews over a short period is another warning sign. Read how the company replies to the unhappy ones, and look for reviews that describe stairs, delays or damage in detail.
A discount that expires in an hour, a crew size that changes the day before, or a new fee on arrival. Moves rarely need that kind of urgency. A good removalist lets you read the quote and ask questions.
Ask whether the price is fixed or an estimate. Queensland Fair Trading suggests asking whether the cost is based on the time it takes or the quantity of goods. An hourly estimate can change if the job runs long, and a fixed price shouldn't. Either is fine if it's clear in writing: ask what's included, what could change the price, and whether there's a cap.
A removalist shouldn't make you pay more than the agreed price before they unload. If it happens, don't hand over cash under pressure. Keep your written quote and messages, dispute the charge in writing, and contact Queensland Fair Trading. If you feel unsafe, call Policelink on 131 444, or 000 in an emergency.
What the 2024 case shows. A customer’s belongings were ruined after staff threw them off a truck. The customer refused to pay for extra truck space they did not need. The customer said staff tried to pressure them into signing paperwork. It said their belongings took up extra space. They paid, but only reluctantly. The companies and their director pleaded guilty to offences. These included misleading consumers about price and using coercion related to payment. In the 2023 case, the Fair Trading Commissioner said a business cannot change the terms of an agreement as it sees fit.
Four patterns show up in the Queensland cases and regulator guidance.
The price rises after the truck is loaded, and your belongings stay on board until you pay. This is the 2024 case above.
A good hourly rate with the extras left out. In the 2023 case, one customer was charged an extra $1,000 for trailer hire that actually cost $336.16. Queensland Fair Trading suggests asking what is included. Ask where the journey charge starts and ends. Ask what the card surcharge is. Ask if storage costs extra if moving day is delayed.
In the 2023 case, customers paid after they confirmed the truck sizes they needed. The business was fined for false and misleading claims, and for wrongly taking payment. The 2024 offences included wrongly accepting payment too. If you must pay a deposit, keep it small and pay by card.
In 2011 the ACCC took action against a removalist that published false testimonials. It paid a $6,600 infringement notice. It also gave a court-enforceable undertaking after copying testimonials from an unrelated review site. It altered the details. The ACCC accepts reports about fake or misleading reviews.
No. Removalists are not required by law to insure your belongings during a move.
Most only have insurance for their vehicle if there is an accident. Queensland Fair Trading says you'll probably need your own cover for damage or loss to your goods.
Transit insurance covers loss or damage during transit. It also covers items while they are packed and unpacked. You can add storage insurance if your things are stored. Check that a policy covers both loss and damage, covers replacement value, and what the excess is. Your home and contents policy may include some transit cover.
At Ozwide: every move includes goods-in-transit and public liability insurance at no extra cost. The cover starts when we begin loading. It ends when the last item is placed at your new address. You can ask for the certificate before you book.
Three reasons, all from official sources:
There's no single best removalist in Brisbane, because the right one depends on your move. Judge on proof you can check: an ABN that matches the quote, an itemised written quote, an insurance certificate, and recent, detailed reviews on more than one site.
The best removalists on reviews have a long run of recent, detailed reviews on more than one site, including a few that mention a problem and how it was fixed. Be wary of perfect scores from a handful of reviews, and check who's behind any "best removalists" list, since many are paid placements.
What is the most trusted moving company?
There's no official ranking. A trusted mover is one you can check. They should have a valid ABN and an itemised written quote. They should provide an insurance certificate you can read. Their reviews should also be reliable. Compare at least three quotes before you book. We're Brisbane removalists based in Herston, with a 4.8-star rating from over 1,300 Google reviews.
Consumer guarantees under Australian Consumer Law cover removalist services. These include due care and skill, and delivery within a reasonable time. The official pages include: using a removalist in Queensland, and choosing a removalist in NSW. They also include Fair Trading media releases on the 2023 and 2024 cases.

Check us the same way:
Tell us your home size, access and date, and we'll send an itemised quote.
Get an Instant Quote · Call 1300 766 520
They shouldn't. Using coercion in connection with payment was one of the offences in the 2024 Brisbane case. Don't hand over cash under pressure, keep every message and your written quote, and contact Fair Trading. If you feel unsafe, call Policelink or 000.
As little as possible. Queensland Fair Trading suggests finding a removalist who doesn't ask for one.
Not if it's confirmed in writing once they know your access and inventory. It's a warning sign if the final price is never based on your move.
A fixed price is agreed before the move and shouldn't change if the job runs long. An estimate, often based on hours, can rise or fall with the actual time. Either is fine if it's in writing, so ask what's included, what could change the price, and whether there's a cap.
Ask for the certificate and what it covers. Removalists do not have to insure your goods by law. Most only insure their vehicle. Queensland Fair Trading suggests you consider transit insurance.
Related Articles
Tips to make your move stress-free.